This is an excellent opportunity for an experienced Infrastructure Technical writer to join an evolving team. My client has recently completed an audit of their current infrastructure and have identified some gaps in the existing documentation. Your role will be to lease with the Security, end-user service desk, application services, we application support teams and fill these gaps with excellent documentation and graphical designs. The role is predominately around user access accounts and security, purpose and importance of managing accounts.
An experienced Technical Writer is required to review and build document the complex server and network infrastructure processes and procedures, user access management to support the services for a large organization within an ITIL framework. Responsibilities:
Documenting the clients current AS IS Infrastructure systems and service management processes via client/stakeholder Interviews and facilitating group workshops with the technical SME’s
Documenting the gaps within the infrastructure – Network and Security and Service Management
Preparing documentation using company templates and standards
Providing advice on document preparation based on project requirements
Creating and managing templates where necessary